Operations Agent - Position Requirements Communication skills Ability to communicate clearly (Spoken/Written) using positive language Effective listening/Empathy/Attentiveness Ability to manage difficult interactions (Patience/Self control/Depersonalization) Organization skills: Methodical/Attention to detail Problem solving oriented (Decisive) Efficiency (Managing time, Multitasking) Goal-oriented focus (Productivity, CSat) Personal skills Responsibility (Commitment) Willingness to learn/Adapt…